Refund policy
We want you to be completely satisfied with your purchase. If you’re not happy, we’re here to help.
1. Returns
You have 7–15 days from the date of delivery to request a return.
To be eligible for a return:
- The item must be unused, unworn, and in original condition
- The item must be in original packaging with tags
- Proof of purchase (order ID/receipt) is required
2. Non-Returnable Items
The following items cannot be returned:
- Sale or discounted items
- Gift cards
- Perishable goods
- Personal care / hygiene products
3. Refunds
Once we receive and inspect your return:
- We will notify you of approval or rejection
- If approved, your refund will be processed within 5–10 business days
- Refund will be credited to your original payment method
4. Exchanges
We only replace items if they are:
- Defective
- Damaged
- Incorrect item received
You can request an exchange by contacting us at:
📧 [your email]
5. Return Shipping
- Customers are responsible for return shipping costs (unless item is defective or incorrect)
- Shipping charges are non-refundable
- If a refund is issued, return shipping cost may be deducted
6. Damaged or Wrong Products
If you receive a damaged or incorrect item:
- Contact us within 48 hours of delivery
- Provide photos/videos as proof
- We will offer replacement or full refund
7. How to Initiate a Return
To start a return:
- Email us at [your email] with your order ID
- Wait for return approval
- Ship the item to the provided address
8. Late or Missing Refunds
If you haven’t received your refund:
- Check your bank account again
- Contact your payment provider
- If still unresolved,